Thursday, April 5, 2012

"Who Knew" --- Stay AWAY !!!

This infomercial was on TV the other day and it was for books called " Who Knew " it seem like a really cool book and I was thinking of purchasing for my mom for her birthday. Granted when I got on the website, it keep asking me if I want to purchase other books, and you would have to keep hitting "No Thank You" as I was continuing to hit "Not Thank you" I get to the end and it tells me it would take up to 15 business days to get my books or I can order it for faster shipping, I did not pick either one and x'ed out of the website, Needless to say by my surprise I get an email this morning telling me my order had been shipped out. They then charged my credit card $39.00 and something for shipping ( I think it was like $7.00 something ) I NEVER EVER confirmed this order and for some reason they still figured out a way to continue with my order and process it. I was beyond pissed, I contact them right away and the lady who I spoke to was speaking so fast and over me it was crazy. She did not want to hear anything I said.. she was acting as if I WANTED the books and telling me how long it will be till I get them, blah blah blah, I tried to stop her from talking so I can say a few words.. like " I DID NOT ASK FOR THEM " .... she then proceeding to try to give me discounts for the inconvenience.. first it was $7.00 OFF, I said NO I don't want them, THEN it was $10.00 off.. again NO I don't want them... she proceeding to continue to try to get me to take these books.. NO NO NO NO NO .. how many more NO's am I suppose to say before she got the point!!
NOW I have to wait for the books to arrive, then turn around and refuse them so they are sent back in order for me to get my money back !!! I don't agree with the way this was handled but I do not believe I have any other way to get my money back... I believe this is completely inconsiderate of this company.. to top it off I NEVER received a confirmation of my order, because if I did.. I would have been sure to call them right away and cancel. They email that informed me that my order had been shipped was very basic as if anyone could have typed it to start off with, there was NO contact information or website, I just so happen to remember the name of the company after reading it a few times and thinking, and had to go on their website to get their phone number to cancel the order. I am beyond aggravated right now and trying to figure a way to report them !!! In the mean time .. please stay away from them !!

The site is WHO KNEW a business I strongly suggest you avoid.. because WHO KNEW they would charge your credit card with out confirming the order !!!!!!!!


UPDATED INFORMATION: AFTER TALKING TO MY BOYFRIEND HE SUGGESTED I CALLED MY CREDIT CARD COMPANY TO DISPUTE THE PAYMENT AND I WAS GOING TO, BUT I WANTED TO CALL THE COMPANY BACK TO VERIFY THE LAST 4 DIGEST OF MY CARD I INFORMED THEM THAT I WAS CALLING MY CREDIT CARD COMPANY TO DISPUTE THE CHARGES AND RIGHT AWAY HE SAID 'OH NO, ITS GOING TO BE A BIG PROCESS TO AVOID THE INVESTIGATION AND ALL I WILL START THE REFUND PROCESS RIGHT AWAY, WE NORMALLY WAIT TILL WE RECEIVE THE BOOKS BUT HE WILL DO IT RIGHT AWAY... HE THEN ALSO SAID TO ME THAT ONCE YOU PUT IN YOUR MAILING ADDRESS AND CREDIT CARD INFO ITS AUTOMATICALLY PROCESSED, THE OTHER STUFF IS JUST ADD ON'S. WTH I NEVER SAID FOR THEM TO PROCESS THE ORDER, I HIT THE X MARK AND HE SAID YES BUT IT WAS ALREADY PROCESSED WITH OUT HITTING A CONFIRM BUTTON!!!!

11 comments:

Karine Traverse said...

Wow that is nuts! I had that happen to me with a facial cream company. I ordered a sample to get a free gift or something and apparently in print that not even a mouse could read it said I would be signed up for a monthly delivery of the cream. Tried to call all the numbers they had listed and all were disconnected. Finally my bank got a hold of them and they canceled, but I had already lost $160 because they sent out two months. I really wonder what some of these companies think and how they get away with this.

Thank you for stopping by to visit and for congratulating me on our soon to be here baby. You have a new follower now :)

Kirsten said...

It's just not right, they did not return any of your money? He said after I called again to confirm the card number I used, that it automatically charges the minute you put your address and credit card info, you can hit the x button to x out, but it still charged it and processed the order. I told him that was not right and they should warn people about that first.

It's nice to have you following me :)

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