This infomercial was on TV the other day and it was for books called " Who Knew " it seem like a really cool book and I was thinking of purchasing for my mom for her birthday. Granted when I got on the website, it keep asking me if I want to purchase other books, and you would have to keep hitting "No Thank You" as I was continuing to hit "Not Thank you" I get to the end and it tells me it would take up to 15 business days to get my books or I can order it for faster shipping, I did not pick either one and x'ed out of the website, Needless to say by my surprise I get an email this morning telling me my order had been shipped out. They then charged my credit card $39.00 and something for shipping ( I think it was like $7.00 something ) I NEVER EVER confirmed this order and for some reason they still figured out a way to continue with my order and process it. I was beyond pissed, I contact them right away and the lady who I spoke to was speaking so fast and over me it was crazy. She did not want to hear anything I said.. she was acting as if I WANTED the books and telling me how long it will be till I get them, blah blah blah, I tried to stop her from talking so I can say a few words.. like " I DID NOT ASK FOR THEM " .... she then proceeding to try to give me discounts for the inconvenience.. first it was $7.00 OFF, I said NO I don't want them, THEN it was $10.00 off.. again NO I don't want them... she proceeding to continue to try to get me to take these books.. NO NO NO NO NO .. how many more NO's am I suppose to say before she got the point!!
NOW I have to wait for the books to arrive, then turn around and refuse them so they are sent back in order for me to get my money back !!! I don't agree with the way this was handled but I do not believe I have any other way to get my money back... I believe this is completely inconsiderate of this company.. to top it off I NEVER received a confirmation of my order, because if I did.. I would have been sure to call them right away and cancel. They email that informed me that my order had been shipped was very basic as if anyone could have typed it to start off with, there was NO contact information or website, I just so happen to remember the name of the company after reading it a few times and thinking, and had to go on their website to get their phone number to cancel the order. I am beyond aggravated right now and trying to figure a way to report them !!! In the mean time .. please stay away from them !!
The site is WHO KNEW a business I strongly suggest you avoid.. because WHO KNEW they would charge your credit card with out confirming the order !!!!!!!!
UPDATED INFORMATION: AFTER TALKING TO MY BOYFRIEND HE SUGGESTED I CALLED MY CREDIT CARD COMPANY TO DISPUTE THE PAYMENT AND I WAS GOING TO, BUT I WANTED TO CALL THE COMPANY BACK TO VERIFY THE LAST 4 DIGEST OF MY CARD I INFORMED THEM THAT I WAS CALLING MY CREDIT CARD COMPANY TO DISPUTE THE CHARGES AND RIGHT AWAY HE SAID 'OH NO, ITS GOING TO BE A BIG PROCESS TO AVOID THE INVESTIGATION AND ALL I WILL START THE REFUND PROCESS RIGHT AWAY, WE NORMALLY WAIT TILL WE RECEIVE THE BOOKS BUT HE WILL DO IT RIGHT AWAY... HE THEN ALSO SAID TO ME THAT ONCE YOU PUT IN YOUR MAILING ADDRESS AND CREDIT CARD INFO ITS AUTOMATICALLY PROCESSED, THE OTHER STUFF IS JUST ADD ON'S. WTH I NEVER SAID FOR THEM TO PROCESS THE ORDER, I HIT THE X MARK AND HE SAID YES BUT IT WAS ALREADY PROCESSED WITH OUT HITTING A CONFIRM BUTTON!!!!